Terms & Conditions

The following terms and conditions ("terms") apply to all purchases of products by you from Worldstores. Please read them carefully. We may vary these terms from time to time and therefore you should check to ensure you have the latest version before you make a new purchase. Your legal rights are not affected by these terms and conditions. Advice about your legal rights is available from your local Citizens Advice Bureau.

This site is owned and operated by Dunelm (Soft Furnishings) Limited. Registered number 02129238 Registered in England & Wales, Registered Office: Dunelm Store Support Centre, Watermead Business Park, Syston, Leicester, LE7 1AD. VAT Number: GB 818 2840 21 Please click here to email us. You can write to our Customer Services at Customer Support Centre, Green Street, Radcliffe, Manchester, England, M26 3ED or telephone us on 0344 779 0030.

  1. Privacy Policy

    The information, which you supply to us, is treated with the highest level of confidentiality. All information such as your name, address, payment details, email address is stored on secure servers. We confirm that any Personal Information which you provide to us from which we can identify you, is held strictly in accordance with the registration we have with the Information Commissioner's Office. This privacy policy is part of our Terms and Conditions. If you do give us your details and then decide you do not want us to use your details anymore, please click here to email us immediately with any changes. It is vital that the information you provide when you register as a customer is true, accurate, current and complete in all respects, and that you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

  2. Managing Cookies

    Our cookies policy

    Making full use of the online shopping and personalised features of Worldstores, your computer, tablet or mobile phone will need to accept cookies, this way we can provide you with certain personalised features of our website by using them.

    Our cookies don't store your name, address or payment details: our online ordering system simply uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket. However, you can restrict, block or delete cookies from dunelm.com, or any other website for that matter, your browser can do this. Each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

    In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser, version and the Website that you visited prior to this site.

    You can control the use of cookies on your computer by either enabling or disenabling them yourself. You can get more information about cookies at www.allaboutcookies.org.

  3. Order Acceptance

    Orders placed online are an offer to purchase made by you and may be accepted by us subject to availability. You must be 18 or over to order from us. We endeavour to display all items in our current internet range. Goods are subject to availability. If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions see section Right to Cancel.

    A series of basic online steps is required to create a contract between you and us:

    • You confirm your order for products on our website by pressing the confirm order button at checkout process.

    • You will receive an order acknowledgment detailing the item/s you have ordered provided the email address we hold for you has been entered correctly. If the email address is wrong you will not receive an email. This is not an order confirmation or order acceptance from Worldstores.

    • When your order is shipped from our warehouse we will send you a despatch confirmation email.

    • Order acceptance and the completion of the contract between you and Worldstores will take place on the despatch to you of the products ordered from our warehouse, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions given for contract cancellation.

    • Risk of loss and damage of products passes to you on the date when the products are delivered.

    • If due to technical errors in pricing and/or details incorrectly shown on our website, inability to gain authorisation on your payment or your product being unavailable from stock, we reserve the right not to accept orders.

    Orders placed by phone

    Orders placed over the telephone undergo additional security checks once the order has been placed – this is to protect Worldstores and cardholders against credit card fraud. As a result, our cut–off times for next day delivery are one hour earlier than with a standard order placed securely over the internet. Furthermore occasionally we will contact you after a telephone order has been placed to request additional information, such as a copy of a utility bill or other proof of address – until we have this information we will be unable to process your order. Orders will be cancelled and refunded if after 10 days information requested is not provided.

    Ordering Errors

    You are able to correct errors on your order up to the point at which you click on "submit" or "make payment" on the final page of our ordering process. See also Right to Cancel.

  4. Description Of Products

    Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

    We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including Product Descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. All sizes and measurements are approximated; however we do try to make sure that they are as accurate as possible.

  5. Pricing Policy

    The price you pay is the price displayed on this website at the time we receive your order with the following exception:

    • While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it. Therefore we cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. If we are unable to contact you within 48 hours we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. If you cancel and you have already paid for the goods, you will receive a full refund within 14 days.

    • If the on-line price of the goods is reduced after you have placed your order, but before you have received the goods, we will happily honour this price reduction. Please contact us.

    The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

    All prices shown on our website are in £Sterling and are inclusive of VAT at the current rate, where applicable. Prices exclude delivery charges, unless expressly stated otherwise. We reserve the right to change prices if there is a change to the rate of VAT and we will endeavour to ensure that prices are correctly shown. For a VAT receipt please click here to email us.

    All credit card transactions are taken in the UK and our transaction currency is in UK Pounds (£).

    Orders from outside the UK or EU may be subject to import duties and taxes. All applicable duties, fees and any additional charges for customs clearance levied by the importing country at the time the shipment arrives in your country are your sole responsibility.

  6. Payment

    We accept payment by credit or debit cards registered to a UK address, or PayPal accounts registered to a UK address. We accept the following cards: Maestro, Visa Debit, Visa Electron, MasterCard, Solo and Visa Credit.

    To ensure that your credit or debit card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you content to such checks being made. We confirm that any Personal Information which you provide to us and any User Information from which we can identify you, is strictly held in accordance with the registration we have with the Data Commissioner's Office.

    We will take all reasonable care to keep your order and payment details secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website.

    • All prices are inclusive of VAT (where applicable).

    • We accept online payment in a secure environment and we accept all major credit and debit cards registered to UK addresses with the exception of American Express.

    • We also accept payment via UK registered PayPal accounts.

    • We do not accept payment by cheque or cash.

    • We will only charge postage once per order, no matter how many parcels we need to despatch.

    • You confirm that the credit/debit card that is being used is yours.

    • All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

    • If the issuer of your payment card refuses to authorise payment, we will not be liable for delay or non-delivery.

  7. Retail Finance

    If you need financial assistance with your purchases, details of Dunelm credit facilities available are set out below.

    Dunelm is authorised and regulated by the Financial Conduct Authority, register number 740239. Finance is provided through the Deko platform by a lender. You will be offered the best rate available based on your credit history and the lenders credit decision policies.

    Please note that if you purchase items from Dunelm using retail finance, your credit agreement is with the lender and not with Dunelm. Dunelm is licensed as an authorised introducer under the Consumer Credit Act 1974 holding permission from the FCA (FRN: 740239). By signing a credit agreement or facility online or otherwise, you agree to comply with the terms and conditions and all other policies of the lender.

    Please note that we act as an authorised introducer and not a lender.

    Deko is a trading name of Pay4Later Ltd who act as a credit intermediary. They are registered in England and Wales (company number 06447333) and authorised and regulated by the Financial Conduct Authority (register number 728646). For more information please go to www.dekopay.com/faq or visit www.dekopay.com.

  8. 3D Security

    Our customer's security is of highest priority so we have invested in the latest fraud prevention initiative (3D Secure) to give you an increased level of payment card security for complete peace of mind.

    3D Secure is a new security measure now required by most banks. Similar to chip and pin but for online purchases it gives additional security by asking for a secret password. This allows your card issuer to fully authenticate the cardholder during the payment process.

    When you click on the “confirm” button you will see a window open up entitled ‘3D Secure Authentication’. When submitting your card details, depending on the card type, you will be redirected to a secure Visa or MasterCard page on your bank's secure servers. Dunelm cannot see or access this information. If you have already registered your card for 3D Secure, you will be asked to enter your 3D secure password.

    If you have not registered your card before, you will have the option to do so. If you have not registered your card and do not wish to do so you may have the option to bypass the process depending on your card type and your bank.

    Some banks are forcing mandatory sign up to the scheme to upgrade your security to the highest level with immediate effect. This new security initiative is for your protection online and will soon become the standard for all websites.

    For the latest developments in 3D security please contact your bank or contact us.

  9. Delivery of orders

    Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. Delivery information can be found here. We make every effort to deliver goods within the estimated time–scales, however delays are occasionally inevitable due to unforeseen factors and all products are subject to availability. We will do our best to get all orders despatched as quickly as possible. You have the right to cancel delayed orders at any time and get a refund prior to the item being despatched. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage. We shall not be liable for costs, losses or liability incurred by you due to failure to meet estimated delivery dates.

  10. Mattress Collection

    Some mattresses are available to be purchased with a mattress collection service. This service is only available when purchased with a valid mattress item. The mattress collection service can only be offered at the same time as the delivery of the mattress the service was purchased with.

    Our carrier operatives will collect a mattress from your room of choice. We ask that you remove any bedding and mattress toppers. Any mattresses collected must be in an acceptable condition. Soiled, wet, or otherwise overly damaged mattresses cannot be collected. Mattresses due for collection must not stored outside prior to collection.

    Our carrier operatives reserve the right to not collect any mattress which they consider to be unsuitable. Unfortunately we are unable to return a collected mattress once it has been removed from your property.

  11. Ownership of Rights

    All rights, including copyright, in this website are owned by or licensed to Dunelm. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non–commercial use is prohibited without the written consent of Dunelm. You may not modify, distribute or re–post anything on this website for any purpose without express permission.

  12. Intellectual Property

    You acknowledge and agree that all copyright, trademarks and all other intellectual rights in all materials and/or content made available as part of your use of dunelm.com remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by our licensors or us. The website is made available for your personal non-commercial use only and you may download and print the content of the website for such purpose as making a purchase. Any other use of the website (including, without limitation, linking to or framing the website) without our prior written consent is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) modify, copy, reproduce, transmit, publish, display, distribute, perform, license, commercially exploit or create derivative works of material and content. You may not use this website, or its content, to further any commercial purpose, including any advertising or advertising revenue generation activity.

  13. Compliance With Laws

    The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

  14. Age Restricted Products

    The purchase of certain products from us is subject to age requirements specified by law. We may not supply these products to individuals who do not satisfy the minimum age requirements and, if you are under the age specified by law, you must not attempt to purchase these products from us.

    If you order age restricted products for home delivery we may refuse to supply them to you if on delivery as appropriate you appear to be under the required age and cannot provide age verification. We may also make online checks to verify your age.

  15. Limitation of Liability

    While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

    We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

    To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

    We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

    • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

    • Any loss of goodwill or reputation; or

    • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

    Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

  16. Severance

    If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

  17. Waiver

    No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

  18. Survival

    Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

  19. Entire Agreement

    These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Dunelm and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

  20. Law

    The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

    None of the above affects your statutory rights as a consumer.

  21. ADR - Alternative Dispute Resolution

    If you have made a complaint and have exhausted all the options provided by Dunelm, or you are not satisfied with the resolution we have provided, you have the right to refer your dispute to Alternative Dispute Resolution. You can find more information from Trading Standards at https://www.tradingstandards.uk/consumers/support-advice

    Alternatively there is an EU wide ADR mechanism available to consumers which can be accessed via the following link: http://ec.europa.eu/consumers/odr/.

  22. Warranty

    We offer a 1 year warranty on all products against manufacturing defects where used in accordance with the instructions. This is subject to the following exclusions:

    • Moving parts (mechanisms, castors, drawers)
    • Seating upholstery which are subject to usage related wear and tear
    • Where incorrect assembly occurs or use of non–recommended parts, or third party accessories not compatible with original design are used
    • Where the product has been tampered with by a third party or interventions by non–authorised personnel.

    Where your product is covered by our warranty against manufacturing defect, we will at our discretion provide a spare part, repair, replacement or refund. Please contact us with a full description and photographs of the fault, using our damaged items form. We may arrange an engineer to inspect the item and either rectify the fault on site or advise on action required.

    Where your product is no longer under warranty we will endeavour to repair or replace parts subject to availability. There may be charges outside of the warranty period these will be advised before proceeding.

  23. Accuracy of Content

    Dunelm has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

    We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All materials refer to the main material used. Other materials may be used in the product that are not listed. The weights, dimensions and capacities given are approximate only. Packaging may vary from that shown.

  24. Damage to your Computer

    Dunelm makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Dunelm shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

  25. Password/Account Security

    You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Dunelm shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

  26. How we use your details

    Our offers: Once you have purchased with us, we would like to send you product updates, our latest information and special offers. Other offers: occasionally we may pass your details on to like–minded, carefully screened companies who might send you details of their offers. You can always e–mail us with your details and mailing preferences. We may also use your information to manage your purchases such as sending a confirmatory email, and your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. You can check any information that we are holding about you, or ask any questions about this privacy policy please click here to email us.

  27. Use of this Website from outside the UK

    Dunelm make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

  28. Newsletter Sign Up Prize Draw

    This prize draw is operated by Dunelm (Soft Furnishings) Limited and may be entered by all UK residents over the age of 18, but is not open to Dunelm staff, associated persons or companies.

  29. Worldstores Vouchers

    To qualify for a £20, £30 or £50 voucher, customers must spend £150, £350 or £500 respectively or over in a single transaction (excluding delivery) before midnight 22nd December 2017.

    Vouchers will be sent out 29th Dec and are valid until 28 Feb 2018.

    Minimum spend for vouchers is £40 on a £20 voucher, £60 on a £30 voucher and £100 on a £50 voucher.

    In order to activate the £20, £30 or £50 voucher, customers must spend a minimum of £40, £60, £100 respectively in a single transaction, excluding delivery.

    Each voucher has a unique code and is for one use only and cannot be used in conjunction with any other promotional code.

    The vouchers cannot be redeemed for cash, sold or refunded and is not transferable.

    Worldstores reserves the right to withdraw or alter this offer without prior notice.